Warranty & After-Sales Support for Authentic Products

At ALIBARBAR VAPE Australia Store, we stand behind the quality of every device we sell. This warranty is designed to cover manufacturing defects, ensuring you receive products that meet our strict standards for performance and reliability.

Warranty Coverage & Duration

• Warranty Period: All products come with a 90-day (3-month) limited warranty from the original purchase date.

• What Is Covered: This warranty applies to verifiable manufacturing defects, including:

  • Battery issues: The battery fails to hold a charge under normal daily use.

  • Device malfunction: The device is dead on arrival (DOA) or does not function as intended straight out of the box.

  • Workmanship flaws: Defects in materials, assembly, or construction.

How to File a Warranty Claim

If you believe your product is defective, please follow these steps:

1. Contact our support team
   Email us at info@ozvape.net with:

   • Your order number

   • A detailed description of the issue

2. Provide supporting evidence
   You may be asked to supply:

   • A clear photo or video showing the defect

   • The batch number (if printed on the packaging)

3. Assessment & resolution
   Our team will review your claim. If approved, we will typically offer a replacement product, store credit, or refund at our discretion.

⚠️ Please do not dispose of the product until you have received instructions from our support team.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, accidental drops, or exposure to liquids

• Products that have been opened, tampered with, or modified

• Issues resulting from using incompatible chargers or accessories

• Leaks or performance issues due to user error (e.g., improper storage)

• Subjective dissatisfaction with flavour or vapour production

• Products purchased from unauthorised retailers

Your Rights Under Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law. Those rights include guarantees that products must be of acceptable quality, fit for purpose, and match their description. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Contact Us for Warranty Support

For all warranty-related inquiries, please contact us with your order number ready – it helps us assist you faster.

Email: info@ozvape.net
Subject line: Warranty Claim – [Your Order Number]